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FAQs

Have Questions?

Find everything you want to know about Spunkyjunky's products.

Why should I choose ceramic dog bowls?

Ceramic dog bowls are durable, non-toxic, and easy to clean, providing a safe and hygienic option for your pet's food and water. And weighted ceramic is especially good if your dog likes to move the bowl around while eating.

Should I choose a raised dog bowl?

Elevated dog bowls can benefit dogs with certain health conditions, improve their posture, and reduce strain on joints. However, it's best to consult with your veterinarian to determine if it's suitable for your specific dog.

What payment methods do you accept? 

We accept these payment methods: GooglePay, and credit cards (Visa, Mastercard, American Express, Discover, JCB, and Diners Club).

What should I do when I cannot complete the payment?

If you have some problems with your payment, please feel free to contact us with your order detail. We will check the problem and get back to you as soon as possible.

When will my order be processed? And when will I receive it?

We have warehouses all over the world, so all orders are handled and shipped according to the customer's address nearby. Orders will be processed within 1-2 business days (while some items may need 3-5 business days).

How can I cancel an order?

Any cancellation on the order please email us: support@spunkyjunky.com within 24 hours after placing the order. Any order cancellation after 24 hours will be charged with a 30% restocking fee.

How can I track my order?

After your package be shipped you will receive an email with shipping information and the tracking number. Using this tracking number you can check the package information.

What is your return policy?

While we hope you love each item you ordered, we understand that sometimes they don’t work out! In that case, we will help you with the return or exchange process. Please check out our Return & Exchange for more detailed information.