16/27 oz Tilted Cat Dog Bowl

Shipping Options :

Receiving Time = Processing Time + Shipping Time
Global Free delivery on all orders over $69.

Processing: The order processing time depends on the time frame of the quality check, the packaging and also on the stock status of the individual product. It usually takes 1-2 business days to process your order (while some items may need 3-5 business days). We will send you an email if the processing time takes longer than expected. 

***Attention***

1. The shipping time listed in the table above is just ETA (Estimated Time of Arrival), and most of our shipped parcels can be delivered within this time frame. However, due to the impact of the CVOID-19, the international flight resources are in shortage recently, as well as the severe epidemic situations overseas, it may lead to a delay of parcel processing and delivery services in destination countries in different uncertain ways.

2. Please leave sufficient details about your shipping address to ensure accurate delivery. It would be better if your shipping address includes Apt/unit number. A correct email is mandatory for receiving emails containing order confirmation and shipping notification. The phone number is required for being contacted by delivery man if necessary.

3. Please note that Spunkyjunky is not responsible for unsuccessful deliveries caused by wrong/insufficient/incomplete shipping address, wrong post/zip code, blank mobile column. Non-delivery or extra shipping costs due to personal reasons will not be taken by Spunkyjunky.

4. Please note that our shipping service providers will only accept shipments to a valid street address. We do not deliver to P.O. Boxes or shipping to outlying territories or remote areas & islands, Military Addresses (APO/FPO).

5. Shipping time might be affected during public holidays or extreme weathers. Because the manufacturers & carriers might limit or stop their operations. Unfortunately, this is outside of our control, normal service resumes soon after holiday or extreme weather ends.

6. Your order can be tracked in detail only when it arrives in destination country. Especially for standard shipping and expedited shipping, please kindly allow some working days of delivery to your address, even likely "not found". Thanks for your patience. Should you have any questions, please reach out to our customer service.

Shipment Confirmation & Order Tracking

Once your order has been shipped, you will receive a Shipment Confirmation email containing your tracking number(s). The tracking number will be active within 24 hours.

Customs, Duties, and Taxes

Spunkyjunky.com is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

Damages

Spunkyjunky.com is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim.

Please save all packaging materials and damaged goods before filing a claim.

If you have any questions about the shipping, please contact our customer service: [email protected]. We will reply to you asap. Thank you!

For Spunkyjunky, customers' satisfaction is always our top priority, so we always keep listening to customers' feedbacks and appeals. We hope you love what you've ordered! If the products you receives are defective or damaged, please contact us within 30 days since delivery date to request a return & exchange. Please note: The products you are returning or exchanging must be in its original packaging. We do not accept any return or exchange request if your package is delivered over 30 days.

What is my return shipping cost?/ Will you pay for the return shipping cost?

If the return is caused by the consumer, consumer should be responsible for the shipping fee. The specific shipping cost should be based on the express company you choose. NOTE: Please do not return items to the address on waybill。 This is the carriers' warehouse address, not our returning address.

If due to our reasons, the products received are damaged or not correct, consumer is not required to bear the shipping fee for this reason. No restocking fee to be charged to the consumers for the return of a product.

How to Start a Return & Exchange?  

To apply for a case of return or exchange, please email to our customer service and include: order number, the question you want to solve together with picture of product if necessary. You will then receive an email with the return shipping address which you will use it to ship back the items.  

***Attention***

     1. Tracking number is required to complete the return. It will help for us to track your return status and process. Please note the provided tracking number must be traceable.

     2. All items must be returned in their original condition. We do not accept the returned item that was worn, torn, snagged, stained or altered in any way, they must be in original condition when being returned.

     3. Please contact our customer service for the local country's receiving return warehouse address before making a return. Do not use the address on the waybill. That is the carrier's address, not the receiving return warehouse address.

     4. Refunds will be reimbursed to your PayPal account. PayPal refunds will be transferred immediately.

     5. Information below must be attached in the Email when you contact us and request a return:

     a. Order number (e.g. #1001)

     b. Evidence pictures or videos showing faulty items

     c. Pictures of entire packages

     d. Elaborate your request (return or replacement) and the specific issue that best explains your reason for returning.  

If you have any other questions, do not hesitate to contact our customer service at [email protected]. We will gat back to you asap.