FAQS

ABOUT ORDER

How do I place my order?

Answer:

1. Choose one piece of items and click on the “Add to Cart” button. If you want to buy a variety of colors, add them into the cart one by one.

2. Continue to checkout: Choose the payment method you want to use. You will be directed to make payment.

3. Submit your shipping address, email address, and phone number and click 'Continue'.

4. Verify information.

5. Once your order has successfully been placed, you will receive a confirmation email with your order number and the details of your order.

Please feel free to Email us with any special requests or questions.

 

How do I change an order after it has been placed?

Answer: If you want to revise any information with your order, please contact us as soon as possible. Changes cannot be made after shipment.  

 

How can I cancel an order?

Answer: Any cancellation on the order please email us: [email protected] within 24 hours after placing the order. Any order cancellation after 24 hours will be charged with a 30% restocking fee.

 

Why didn’t I get a confirmation/shipping email?

Answer: After placing an order you will receive an “Order Confirmation” email with all your order details. We ask you to review your items and shipment address. Therefore, it is important to provide us a valid email address.

 

If you didn’t receive a confirmation email, please check your spam box.

 

To ensure that our emails do not go to your spam/junk folder, add [email protected] to your email address list.

 

If you have further questions about your order please feel free to contact us.

 

ABOUT PAYMENT

What payment methods do you accept? 

Answer: We only accept PayPal payment.

 

How can I make order with a promotional code?

Answer: If you have a promotional code, you could put it in the “Promotional Code” box below your order. Then click “apply”. Your discount will appear to the right.

 

What should I do when I cannot complete the payment via PayPal?

Answer: If you have some problems with your payment, please feel free to contact us with your order detail.

 

ABOUT SHIPPING

Do you ship worldwide?

Answer: We only ship to the United States.

 

When will my order be processed?

Answer: We have warehouses all over the world, so all orders are handled and shipped according to the customer's address nearby. Orders will be processed within 1-2 business days to process your order (while some items may need 3-5 business days).

How to contact you quickly?

Answer: Any order questions, please be sure to email us directly at [email protected]